FAQ
Do you charge for estimates?+
In-home estimates for repairs are free within our service area. For larger install jobs (like a boiler replacement) we'll come out, look at the job, and email a written quote — no charge, no obligation.
What are your emergency rates?+
During normal hours (Mon–Sat 7am–7pm) our standard service call rate applies. After hours, on Sundays, and on holidays we charge a $95 dispatch fee on top of the labor rate, quoted before we head out so you're never surprised.
Are you licensed and insured?+
Yes. We hold an active Massachusetts Journeyman/Master plumber license and carry general liability and workers' comp insurance. We can email you a certificate on request.
What towns do you cover?+
Chicopee, Springfield, Holyoke, Ludlow, and South Hadley. We occasionally take work in neighboring towns if the schedule allows — call and ask.
How do you handle pricing?+
Flat-rate for defined jobs (water heater swap, toilet install, etc.) with the number confirmed in writing before we start. For diagnostic and repair work, hourly with a not-to-exceed cap you agree to up front.
Do you warranty your work?+
One year on our labor, plus whatever the manufacturer offers on parts. If something we installed fails inside that window, we come back and make it right on our dime.